Reporting to the Director of Customer Success, the Customer Success Manager plays a strategic and supportive role, working closely with our Account Managers and the Marketing team to ensure the success of our clients with the Prevu3D products.

If you’re customer-centric, forward-thinking, target-oriented and excel under pressure in a dynamic environment, Prevu3D might be a great fit for you!

Who we are

​​Prevu3D is an emerging software company on a mission to help engineers and key stakeholders in the food production, automotive, energy and manufacturing industries. Our end-to-end platform uses reality capture data to create the most realistic digital twins in the market.

As a Customer Success Manager at Prevu3D you will

• Onboard new customers efficiently, ensuring a positive start to their journey.
• Proactively engage with clients for renewals and manage churn effectively to boost customer retention.
• Actively collect and close feedback loops, driving continuous improvement and customer satisfaction.
• Cultivate strong relationships by consistently delivering value, fostering loyalty, and becoming a trusted partner in customer success.
• Collaborate seamlessly with the sales team to understand and address customer needs.
• Liaise with the marketing team to enhance user insights, facilitating strategic initiatives for improved customer experience.
• Champion the customer’s needs as the voice of the customer within the organization.

On the support part of the role, you will

• Identify and address customer needs, guiding them in utilizing specific product features effectively.
• Analyze and report product malfunctions, contributing to continuous improvement and enhanced user experience.
• Conduct thorough follow-ups with customers to guarantee the resolution of their technical issues and overall satisfaction.
• Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to drive strategic enhancements and communication.

You’re the perfect match for us if you have

• A BS in applicable major required. A Master’s Degree in Mechanical or Software Engineering or a similar major is a plus
• Prior experience with B2B SaaS products
• Presentation skills – both online and in person, and excellent communication skills are a must

Helpful assets

• You’ve worked in a fast-moving tech start-up
• Previous experience working with BIM, digital twin, or 3D scanning
• General knowledge of the manufacturing, automotive, energy, construction, or mining industries

What you can expect when joining our team

• A comprehensive Benefits Package (including dental, disability, health, life, and vision coverage)
• A hybrid and flexible work model: Remote and in-person in Quartier St-Henri, Montreal
• Paid time off
• Closed offices during the holidays (Christmastime)
• A pet-friendly workplace 
• Unlimited growth opportunities
• The chance to work with a young, dynamic team that values collaboration, innovation and entrepreneurship

Apply now!